Privacy Policy

Effective Date: April 21, 2026  |  Last Updated: April 21, 2026

Chefdivaondemand Store, operated by Horizon et al LLC (Entity File No. 201915010291), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit chefdivaondemand.com or make a purchase from our store.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the site.

1. Information We Collect

We may collect the following categories of personal information:

• Identifiers: Name, email address, mailing address, phone number, and IP address.
• Order & Transaction Data: Products purchased, shipping address, billing details, and order history.
• Payment Information: Payment card details processed securely through our payment processor. We do not store full card numbers on our servers.
• Device & Usage Data: Browser type, operating system, pages visited, referring URLs, and time spent on pages, collected via cookies and similar technologies.
• Communications: Messages you send us via email, contact forms, or customer support inquiries.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery coordination.
• Send order confirmations, receipts, shipping updates, and customer service communications.
• Respond to inquiries, returns, and support requests.
• Improve our website, products, and shopping experience.
• Send promotional emails and marketing communications (you may opt out at any time).
• Detect and prevent fraud, unauthorized access, and other illegal activities.
• Comply with applicable laws and legal obligations.

3. Sharing of Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist with payment processing, order fulfillment, shipping carriers, email delivery, and website analytics — all bound by confidentiality agreements.
• Legal Authorities: When required by law, court order, or to protect the rights and safety of our customers or business.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and support marketing activities. You may control cookie settings through your browser preferences. Disabling certain cookies may affect site functionality.

We may use third-party analytics tools (such as Google Analytics) that collect anonymized usage data to help us improve our site.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of five (5) years for tax and legal compliance purposes.

6. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-Out of Marketing: Unsubscribe from promotional emails at any time via the unsubscribe link in any email or by contacting us directly.
• Data Portability: Request your data in a structured, machine-readable format where applicable.

To exercise any of these rights, please contact us at [email protected].

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a CCPA request, contact us at the information below.

8. Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

10. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we may delete it promptly.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

© 2026 Chefdivaondemand Store. All rights reserved. This store is owned and operated by Horizon et al LLC, a registered legal entity bearing full responsibility for operations conducted under the Chefdivaondemand Store brand.